Terms and Conditions
Welcome to Romaysa. These Terms and Conditions govern your use of our website, romaysa.shop, and your purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms.
1. Store Information
This website is operated by Romaysa.
Contact email: contact@romaysa.shop
Business address: Rm 10, 23/F, New Trend Centre, 704 Prince Edward Road East, San Po Kong, Kowloon, Hong Kong
2. Eligibility
By using our website, you confirm that you are at least the age of majority in your country or region, or that you are using the website with the consent of a parent or legal guardian.
3. Products
We sell clothing, fashion items, and related accessories. We try to display product descriptions, colors, images, sizing, and availability as accurately as possible. However, colors may appear differently depending on your device settings, and minor measurement differences may occur.
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.
4. Pricing and Payments
Prices are displayed on the website in the currency shown at checkout. Prices may change without notice.
We accept the payment methods shown at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method. Orders are processed only after successful payment authorization.
5. Order Acceptance
After placing an order, you may receive an order confirmation email. This confirmation does not guarantee acceptance of your order. We reserve the right to cancel or refuse any order, including where:
- Product information or pricing contains an error;
- Payment cannot be verified;
- The item is unavailable;
- Fraud or unauthorized activity is suspected;
- Shipping restrictions apply.
If we cancel an order after payment, we will issue a refund to the original payment method where applicable.
6. Shipping and Delivery
Shipping times and costs are explained in our Shipping Policy. Delivery dates are estimates only and are not guaranteed unless expressly stated. We are not responsible for delays caused by customs, courier issues, incorrect addresses, weather, public holidays, or circumstances beyond our control.
Customers are responsible for providing accurate shipping information. If an order is returned or delayed because of an incorrect or incomplete address, additional shipping charges may apply.
7. Customs, Duties, and Taxes
For international orders, customs duties, taxes, import fees, and brokerage fees may apply. These charges are the responsibility of the customer unless stated otherwise at checkout.
8. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are handled according to our Return and Refund Policy. Please review it before making a purchase.
9. Promotions and Discount Codes
Promotions, discounts, and coupon codes may be subject to additional terms. They may be changed, suspended, or withdrawn at any time. Discount codes cannot be applied retroactively unless we choose otherwise.
10. User Accounts
If you create an account on our website, you are responsible for keeping your login details secure and for all activity under your account. Please contact us immediately if you believe your account has been accessed without authorization.
11. Prohibited Use
You agree not to use our website for any unlawful or harmful purpose, including but not limited to:
- Violating applicable laws or regulations;
- Infringing intellectual property rights;
- Uploading malicious code or attempting to disrupt the website;
- Collecting personal information of others without consent;
- Making fraudulent purchases or chargebacks;
- Interfering with website security.
12. Intellectual Property
All website content, including text, images, logos, graphics, designs, product names, and layout, is owned by or licensed to Romaysa and is protected by intellectual property laws. You may not copy, reproduce, distribute, or use our content without written permission.
13. Third-Party Services and Links
Our website may include links to third-party websites or services, such as payment providers, shipping carriers, analytics providers, or social media platforms. We are not responsible for the content, policies, or practices of third-party websites.
14. Disclaimer of Warranties
Our website and products are provided on an “as available” basis. To the fullest extent permitted by law, we do not guarantee that the website will be uninterrupted, error-free, secure, or free from viruses.
Nothing in these Terms excludes any rights that cannot legally be excluded under applicable consumer protection laws.
15. Limitation of Liability
To the fullest extent permitted by law, Romaysa shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.
Our total liability for any claim related to an order shall not exceed the amount you paid for that order, except where the law requires otherwise.
16. Indemnification
You agree to indemnify and hold Romaysa harmless from claims, damages, losses, liabilities, and expenses arising from your breach of these Terms or misuse of our website.
17. Governing Law
These Terms are governed by the laws of Hong Kong, unless mandatory consumer protection laws in your country or region provide otherwise.
18. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Continued use of the website means you accept the updated Terms.
19. Contact Us
For questions about these Terms, contact us at:
Email: contact@romaysa.shop
Address: Rm 10, 23/F, New Trend Centre, 704 Prince Edward Road East, San Po Kong, Kowloon, Hong Kong
