Shipping Policy
This Shipping Policy explains how orders placed on romaysa.shop are processed and delivered.
1. Order Processing Time
Orders are usually processed within 1–3 business days after payment confirmation, excluding weekends and public holidays. During peak periods, promotions, or holidays, processing may take longer.
2. Shipping Destinations
We ship to the destinations available at checkout. If your country or region is not available, please contact us at contact@romaysa.shop before placing an order.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout, unless free shipping is offered as part of a promotion.
4. Estimated Delivery Times
Estimated delivery times depend on the destination and shipping method selected at checkout. Delivery estimates begin after your order has been processed and handed to the carrier.
Typical delivery estimates:
- Domestic or local delivery: [insert estimate, e.g., 2–7 business days]
- International delivery: [insert estimate, e.g., 7–21 business days]
These are estimates only and are not guaranteed.
5. Tracking
If tracking is available, we will send tracking information by email after your order ships. Tracking updates may take time to appear after the carrier receives the package.
6. Delivery Delays
Delays may occur due to customs, weather, public holidays, courier disruptions, incorrect addresses, high order volume, or events outside our control. We are not responsible for delays caused by the carrier or customs authorities.
7. Incorrect Address
Customers are responsible for providing complete and accurate shipping details. If you enter an incorrect address, contact us as soon as possible at contact@romaysa.shop. We cannot guarantee changes after an order has been processed.
If an order is returned because of an incorrect or incomplete address, additional shipping fees may apply.
8. Lost or Stolen Packages
If tracking shows that your package was delivered but you did not receive it, please check with neighbors, building management, local postal services, or the shipping carrier. Contact us and we will try to assist, but we are not responsible for packages marked delivered by the carrier unless required by law.
9. Customs, Duties, and Import Taxes
International customers may be responsible for customs duties, taxes, and import fees charged by their country. These fees are not included in the product price or shipping fee unless clearly stated at checkout.
10. Contact
For shipping questions, contact:
Email: contact@romaysa.shop
