Privacy Policy

This Privacy Policy explains how Romaysa collects, uses, discloses, and protects your personal information when you visit or purchase from romaysa.shop.

1. Contact Details

Email: contact@romaysa.shop
Address: Rm 10, 23/F, New Trend Centre, 704 Prince Edward Road East, San Po Kong, Kowloon, Hong Kong

2. Information We Collect

We may collect the following information:

Information you provide

Name;
Email address;
Phone number;
Billing and shipping address;
Order details;
Account login details, if you create an account;
Messages you send to customer support.

Payment information

Payment information is processed by our payment providers. We do not store full card numbers unless required and permitted through a secure payment provider.

Automatically collected information

When you use our website, we may collect:

IP address;
Browser type and device information;
Pages viewed;
Referring website;
Date and time of visit;
Cookies and similar tracking data.

3. How We Use Your Information

We use your information to:

Process and deliver orders;
Confirm payments;
Provide customer support;
Send order updates and service emails;
Manage returns, refunds, and exchanges;
Prevent fraud and protect website security;
Improve our website, products, and customer experience;
Send marketing emails where you have consented or where permitted by law;
Comply with legal, tax, accounting, and regulatory obligations.

4. Legal Bases for Processing

Where applicable, we process personal information based on:

Performance of a contract, such as fulfilling your order;
Your consent, such as subscribing to marketing emails;
Our legitimate interests, such as fraud prevention and website improvement;
Compliance with legal obligations.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, remember preferences, analyze traffic, and support marketing. For more information, see our Cookie Policy.

6. Sharing Your Information

We may share personal information with trusted third parties, including:

Payment processors;
Shipping and logistics providers;
Website hosting and e-commerce platform providers;
Email and customer support providers;
Analytics and advertising partners;
Legal, tax, and compliance advisors;
Authorities where required by law.

We do not sell personal information in the ordinary meaning of the word. If advertising cookies or similar technologies are used, some laws may treat this as “sharing” or “selling” data. You may contact us to exercise applicable privacy rights.

7. International Transfers

Because we operate online, your information may be processed in countries outside your country of residence. Where required, we use appropriate safeguards to protect personal information transferred internationally.

8. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Policy, including order fulfillment, customer support, legal compliance, accounting, dispute resolution, and fraud prevention.

9. Your Privacy Rights

Depending on your location, you may have rights to:

Access the personal information we hold about you;
Correct inaccurate information;
Request deletion of your information;
Restrict or object to certain processing;
Withdraw consent for marketing;
Request a copy of your information;
Opt out of certain data sharing or targeted advertising where applicable.

To exercise your rights, contact us at contact@romaysa.shop.

10. Marketing Communications

If you subscribe to marketing emails, you can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us. You may still receive transactional emails related to orders or customer service.

11. Security

We use reasonable technical and organizational measures to protect personal information. However, no website or internet transmission is completely secure.

12. Children’s Privacy

Our website is not intended for children under 13, or the minimum age required in your region. We do not knowingly collect personal information from children.

13. Third-Party Links

Our website may link to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

15. Contact Us

For privacy questions or requests, contact: